{"id":347,"date":"2019-11-18T14:53:30","date_gmt":"2019-11-18T13:53:30","guid":{"rendered":"https:\/\/www.arthotelwilliam.sk\/?page_id=347"},"modified":"2026-04-21T14:05:20","modified_gmt":"2026-04-21T12:05:20","slug":"ubytovaci-poriadok","status":"publish","type":"page","link":"https:\/\/www.arthotelwilliam.sk\/de\/ubytovaci-poriadok\/","title":{"rendered":"Hotelordnung"},"content":{"rendered":"
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  1. Hotel terms and rules <\/u><\/strong><\/li><\/ol>

    1.1<\/strong>\u00a0 These accommodation rules (hereinafter referred to as \u201eaccommodation rules<\/strong>\u201c) of the Devel Passage s.r.o.,<\/strong> company, with the registered office at Dvo\u0159\u00e1kovo n\u00e1bre\u017eie 8, 81102 Bratislava \u2013 mestsk\u00e1 \u010das\u0165 Star\u00e9 Mesto,Company number: 43 853 765, registered in the Commercial register of City Court Bratislava III , Section: Ltd, Insertion No.: 49249\/L (hereinafter referred to as \u201cDevel Passage company\u201d or \u201coperator\u201d) specify the terms of providing accommodation services and other related services (hereinafter referred to as \u201cservices\u201d) at the Art Hotel William****, Laurinsk\u00e1 17, 811 01 Bratislava accommodation establishment (hereinafter referred to as \u201chotel\u201d) as well as the rights and duties of the operator and guests staying at the hotel (hereinafter referred to as \u201cclient(s)\u201d) from the moment the clients check in until they check out.<\/p>

    1.2 <\/strong>The booking process of services is governed by separate General Terms and Conditions of the Devel Passage company which specify the booking of accommodation and other related services (hereinafter referred to as \u201cbooking GTC\u201d).<\/p>

    1.3 <\/strong>Only clients that are personally checked in properly can stay at the hotel. To check in, every client has to show their identification card, passport or another identification document at the hotel reception desk once they arrive.<\/p>

    1.4 <\/strong>These Accommodation rules form an integral part of individual accommodation agreements pursuant to \u00a7 754 and Act No. 40\/1964 Coll. Civil Code as subsequently amended (hereinafter referred to as \u201cCivil Code\u201d) concluded between individual clients and the operator. The Accommodation rules are published on the hotel website www.arthotelwilliam.sk <\/strong>sk and available at the hotel reception. By checking in and using hotel services, every client confirms to have read the accommodation rules and undertakes to follow them.<\/p>

    1. Prices of accommodation services and other related services<\/u> <\/strong><\/li><\/ol>

      2.1 <\/strong>Every client has to pay for accommodation services and other services which are provided by the operator based on the respective confirmed reservation. If any client checks in without having made a reservation before (i.e. without having concluded an accommodation agreement at the hotel reception), or if any client does not pay for all accommodation services and other related services when booking, or if any client asks for another room category that has been booked before (and the hotel is able to provide it), or if any client uses extra services at the hotel that have not been paid before (e.g. mini bar consumption etc.), they are obliged to pay for such services in the full amount based on the respective price lists which are available at the hotel reception. The price of services that were not paid when booking has to be paid when checking out at the latest, in cash or by card at the hotel reception. Unless all financial obligations are settled, the clients cannot check out. Every client is obliged to check their bill (invoice) when paying it at the hotel reception. Later complaints shall not be accepted.<\/p>

      2.2<\/strong> If any client fails to use the services they have booked and paid for \u2013 due to any reason or without specifying the reason (earlier departure, later arrival), they are not entitled <\/strong>entitled to receive any financial or non-financial compensation, or be offered substitute services.<\/p>

      2.3<\/strong> The operator reserves the right to assess each client\u00b4s request regarding potential compensation and substitute use of all booked and paid services individually. To do so, every client is obliged to prove that the respective serious reasons for failing to use the booked and paid services (e.g. injury, serious injury, death etc.) are still relevant (e.g. by presenting a confirmation of hospitalisation, medical report, death certificate etc.). Substitute use of services as specified above cannot be claimed legally.<\/p>

      1. Hotel terms and rules<\/u> <\/strong><\/li><\/ol>

        3.1<\/strong> Clients can be checked in by the operator based on the respective reservation(s) on the day of arrival after 2:00 pm unless otherwise specified by the operator in the booking confirmation (early check-in before 2:00 pm, including the related terms and prices). If any client fails to check in until 12:00 midnight without notifying the operator before, the operator is entitled to offer the booked room(s) to other clients. In such case, the respective client is not entitled to receive the paid accommodation price back. The same applies to financial, non-financial compensation and substitute use of services.<\/p>

        3.2<\/strong> The hotel shall provide services in the scope and quality specified by the respective decree which stipulates the classification and categorisation of accommodation facilities.<\/p>

        3.3<\/strong> The hotel reception is available for the clients during 7 am to 10 pm. During 10 pm \nto 7 am is hotel security service available for the further assistance to the client.<\/p>

        3.4<\/strong> When checking in at the reception, every client is informed about the terms of accommodation services and other related services, amenities, lift operation, basic hotel navigation and safety details, terms of vehicle parking etc.<\/p>

        3.5 <\/strong>The hotel is entitled to decline clients with contagious diseases, parasitic infections or other diseases that might endanger the health of the hotel staff or other hotel guests.<\/p>

        3.6<\/strong> When entering their room, every client should check the amenities and equipment inside and report any potential damage or failures at the reception immediately.<\/p>

        3.7<\/strong> Smokers can use rooms and spaces where smoking is allowed. All hotel premises, including hotel rooms are non-smoking. Smokers can use the area in front of the hotel or outside the hotel on tarrace placed on 4th floor. For more information, clients can ask at the hotel reception.<\/p>

        3.8<\/strong> If any client violates the smoking ban related to hotel rooms and other hotel premises, the operator is entitled to charge a EUR 100 contractual fine that the respective client has to pay no later than when checking out in cash or by card at the hotel reception. If violation of the smoking ban inside a hotel room or other hotel premises results in damage of the operator\u00b4s and\/or hotel property and\/or the property, life or health of hotel clients or the hotel staff, the damage must be reimbursed by the respective client in its entirety.<\/p>

        3.9<\/strong> No shifting, fixing or changes on the furniture, equipment, electrical and other installations etc.are allowed in hotel rooms, common areas etc. if not approved by the general manager or the operations management.<\/p>

        3.10<\/strong> It is not allowed to use clients\u00b4 personal electric appliances in hotel rooms except appliances for personal hygiene (razors, massagers, hair dryers etc.), mobile phone chargers, notebooks and tablet computers.<\/p>

        3.11<\/strong> It is not allowed to leave children younger than 10 years unattended (i.e. not accompanied by a legal representative or an adult person older than 18 years authorised by the legal representative) in hotel rooms and other common areas due to safety reasons.<\/p>

        3.12<\/strong> All hotel guests are obliged to respect the quiet hours from 10:00 pm to 7:00am. Disturbing behaviour that violates the quiet hours includes too-loud TVs, too loud conversations in halls, on the hotel terrace, singing, etc. Social events such as celebrations etc. can be held after 10:00pm only if allowed by the general manager or the operations manager.<\/p>

        3.13<\/strong> Messages and mail of hotel guests are accepted and dutifully delivered to the clients by the hotel reception.<\/p>

        3.14<\/strong> The hotel lobby is meant for receiving visitors of hotel guests. Visitors can be accepted in hotel rooms only if allowed by the hotel reception and once the visitors sign the visitor\u00b4s registration book. No visitors are allowed at the hotel during quiet hours.<\/p>

        3.15<\/strong> Terms regarding staying at the hotel with pets, dog or cat only \u2013 \u20ac20 surcharge \/ night.<\/p>

        3.16<\/strong> Members of the hotel staff are entitled to enter the hotel rooms in order to clean them, add products to the mini bars and other items, repair damage if necessary, provide emergency medical help or if violation of these accommodation rules is suspected or the property of the hotel or hotel guests, health or life of clients or the hotel staff are in danger. All members of the hotel staff have to wear name badges with the name of the hotel displayed when entering the suites.<\/p>

        3.17 <\/strong>If any client gets ill, injured or suddenly feels very bad, the hotel reception needs to be contacted immediately (health problems of underage clients have to be reported by their legal representatives or other authorised persons) so that the first aid can be guaranteed and necessary medical help or transport to hospital\/doctor\u00b4s surgery can be arranged (the latter has to be paid by the client(s)).<\/p>

        3.18<\/strong> No clients are entitled to receive any financial or non-financial compensation or be offered substitute services if the hotel services could not be provided in their entirety due to operational reasons (e.g. increased noise due to organising a celebration at the hotel etc.).<\/p>

        3.19<\/strong> All hotel rooms must be left in their original condition when clients leave on their day of departure. Clients who violate this rule and cause any damage are obliged to return their suitesto the original state at their own expense before they check out. Otherwise they are obliged tocover all related costs.<\/p>

        3.20<\/strong> Every hotel client has to check out until 11:00 am on the day of departure. Clients can ask the hotel reception to check out later. However, the Late check-out service has to be arranged in advance, is subject to availability and the hotel is not obliged to provide it. There is an extra Late check-out charge that clients are informed about at the reception when discussing the service. If any client fails to check out until 11:00 am and does not ask for a Late check-out, the operator is entitled to charge the respective client for staying longer. Late check-out until 6:00pm on the departure day costs 50% of the full accommodation price per day valid on the given day;\nlate check-out after 6:00 pm on the departure day costs 100% of the full accommodation price per day valid on the given day. . If any client fails to leave their room until 12:00 midnight on the departure day, the operator is entitled to move the personal items and luggage of the client out of the suite and store them at the expense of the client.<\/p>

        3.21<\/strong> If any client asks to stay longer at the hotel, the operator can enable this only if there is a hotel room available. Clients are not entitled to be allowed to stay longer. If there is a hotel room available, i.e. the hotel can enable the respective client to stay longer, the client is obliged to pay for related accommodation services and other services at the hotel reception in advance \u2013 in cash or by card. Clients who ask to stay longer can be moved to another hotel room. In such case, they are obliged to respect the room change and follow the instructions of the hotelreception on the first day of the extra period.<\/p>

        3.22<\/strong> \u00a0\u00a0\u00a0\u00a0 Any suggestions and complaints shall be presented at the hotel reception.<\/p>

        1. Operator\u00b4s and clients\u00b4 liability for damage<\/u> <\/strong><\/li><\/ol>

          4.1<\/strong> The operator is liable for damage caused to clients while staying at the hotel in accordance with the Civil Code and other generally binding legal regulations that are effective and in force in the Slovak Republic.<\/p>

          4.2<\/strong> The storing possibilty to safe or secure clients valubables or personal documnets is to be found in safe of the hotel room.<\/p>

          4.3<\/strong> Liability for damage must be claimed at the operator by clients in accordance with applicable regulations of the Civil Code and other generally binding legal regulations that are effective and in force in the Slovak Republic, by respecting related periods and terms.<\/p>

          4.4<\/strong> Items and belongings that clients forget in the hotel are stored for three months. After that, the forgotten items are handed to the local lost-property office or another body. Forgotten items can be delivered to their owners only if these ask the hotel to do so within the period specified above, at the costs of the respective client.<\/p>

          4.5<\/strong> Every client is liable for damage caused by them or other clients that they are responsible for, damage of property of the operator and\/or hotel, life, property and health of the hotelemployees and other hotel guests. Any damage as specified above must be reimbursed for to the respective injured person (operator\/client\/employee) in accordance with applicable laws.<\/p>

          4.6<\/strong> The operator is entitled to require a guarantee from clients \u2013 in the form of credit or payment card authorisation hold, or any other kind of guarantee. By marking the respective kind of guarantee on the registration form or another form, every client agrees to the guarantee policy that is meant to cover the costs of the respective client for used but unpaid services (e.g. mini bar consumption, unpaid services etc.) or to reimburse for damage caused by the client or other clients that they are responsible for while staying at the hotel, or to cover other financial debts related to the time the client has spent at the hotel. Every client is informed about the guarantee terms, form and amount when checking in at the reception. If the guarantee is not used to cover any debts specified above, the respective client shall receive it back (credit or payment card authorisation hold shall be cancelled) without undue delay once the client checks out from the hotel.<\/p>

          4.7<\/strong>\u00a0 The operator reserves the right to require a 10\u20ac surcharge if a hotel card is damaged or lost.<\/p>

          1. Complaints policy - warranty <\/u><\/strong><\/li><\/ol>

            \u00a0<\/strong><\/p>

            The procedure of filing complaints and exercising the rights related to the operator\u00b4s liability for damage (hereinafter referred to as \u201ccomplaints\u201d) including complaints related to hotel services is specified by the Complaints Policy of the hotel which is published on the hotel website www.arthotelwilliam.sk and available at the hotel reception.<\/p>

            1. Personal data protection, privacy policy <\/u><\/strong><\/li><\/ol>

              \u00a0<\/strong><\/p>

              6.1<\/strong> Details related to the protection of personal data are included in the Data Protection and \nPrivacy Policy of Devel Passage and published on the website www.arthotelwilliam.sk\/gdpr\/.<\/p>

              1. Final Provisions<\/u> <\/strong><\/li><\/ol>

                7.1<\/strong> The Devel Passage company is entitled to amend these accommodation rules anytime and the respective change is considered effective for all hotel guests once published on the hotel website: www.arthotelwilliam.sk. Every client is obliged to follow the accommodation rules which are effective and in force on the day they check in at the hotel. hos\u0165a na pobyt.<\/strong><\/p>

                7.2<\/strong> Every client is obliged to follow these accommodation rules. If any client violates these accommodation rules or instructions of the hotel staff, or causes damage or endangers the property of the operator, or the health, life or property of the hotel staff or clients, or violates good manners despite warnings, or fails to respect their duties based on the respective accommodation agreement, or damages good reputation of the operator, the hotel staff or clients, the operator is entitled to withdraw from the respective accommodation contract, order the client to leave the hotel and prevent them from using services at the hotel. In such case, the client is not entitled to be returned the aliquot part of the price they paid or to receive any other financial or non-financial compensation or to be offered substitute services or damage reimbursement. The operator is entitled to prevent any client from checking in if they violate good manners, damage good reputation of the operator, the hotel staff or other clients, behave aggressively, damage or endanger the property of the hotel, damage or endanger the health, life or property of the hotel staff or other clients. In such case, the respective client is not entitled to be returned the price they paid or to receive any other financial or non-financial compensation or to be offered substitute services or damage reimbursement<\/p>

                alebo majetok jeho zamestnancov alebo z\u00e1kazn\u00edkov, pri\u010dom v takomto pr\u00edpade nem\u00e1 z\u00e1kazn\u00edk pr\u00e1vo na vr\u00e1tenie n\u00edm zaplatenej ceny za pobyt, a ani \u017eiadnu in\u00fa finan\u010dn\u00fa \u010di nefinan\u010dn\u00fa n\u00e1hradu alebo kompenz\u00e1ciu, alebo n\u00e1hradu \u0161kody.<\/p>

                7.3<\/strong> These accommodation rules and all legal relations resulting from individual accommodation agreements are based on the laws of the Slovak Republic. All legal relations that are not specified by these accommodation rules shall be governed by generally binding legal regulations that are effective in the Slovak Republic.<\/p>

                7.4<\/strong> Any dispute resulting from individual accommodation agreements, including disputes regarding the interpretation of these accommodation rules if the dispute between the parties of the respective legal relationships is not solved successfully shall be referred to Slovak courts.<\/p>

                7.5<\/strong> If any provisions of these accommodation rules are or become invalid, ineffective and\/or unenforceable, this shall not affect the validity, effect and\/or enforceability of other provision of these accommodation rules.<\/p>

                7.6<\/strong> These accommodation rules specify the rights and duties of clients when staying at the hotel. If any accommodation agreement concluded between the operator and individual clients, or specific general terms and conditions related to services provided at the hotel (e. wellness and spa, kid\u2019s corner etc.) (hereinafter referred to as \u201cspecific terms and conditions\u201d) differ from these Accommodation rules, the specific terms and conditions shall be considered decisive and given priority to these Accommodation rules, in every point they are different. All issues not specified by any specific terms and conditions shall be governed by these Accommodation rules.<\/p>

                7.7<\/strong>\u00a0These accommodation rules become effective and come into force \non 1st of September 2024.<\/p>

                Bratislava on 1st of September 2024<\/p>

                Jaroslav Marcin<\/p>

                Manager of Art Hotel William****<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                Z\u00e1kladn\u00e9 ustanovenia 1.1\u00a0 Tento ubytovac\u00ed poriadok (\u010falej len \u201eubytovac\u00ed poriadok\u201c) vydan\u00fd spolo\u010dnos\u0165ou Devel Passage s.r.o., so s\u00eddlom Dvo\u0159\u00e1kovo n\u00e1bre\u017eie 8, 81102 Bratislava – mestsk\u00e1 \u010das\u0165 Star\u00e9 Mesto, I\u010cO: 43 853 765, zap\u00edsanou v Obchodnom registri Mestsk\u00e9ho s\u00fadu Bratislava III, oddiel: … Read More<\/a><\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-347","page","type-page","status-publish","hentry"],"yoast_head":"\nUbytovac\u00ed poriadok - Art Hotel William<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.arthotelwilliam.sk\/de\/ubytovaci-poriadok\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ubytovac\u00ed poriadok - 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